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Which? Trusted Trader is a program developed by the consumer watchdog organisation Which? to help consumers find reputable tradespeople and businesses. Coral underwent assessment by ‘Which?’ in 2017, with their trading standards professional ensuring we met the stringent criteria set out to obtain our ‘Which? Trusted Trader’ endorsement.
We have continued to meet these criteria as Which? Trusted Trader conduct regular and ongoing checks with those who have achieved endorsement to make sure they still meet the exceptional standards needed.
The assessment started with a detailed application that included information about our business, qualifications, experience, and customer references. This initial step allows Which? to gather essential background information about the company.
The Which? Trusted Trader Assessment process included various independent reports on all aspects of our company to provide certainty in their findings, ensuring we are reliable and trustworthy, and sealing our reputable services with their approval.
These assessments include four main components: Customer satisfaction, Interview and Assessment, Business Procedures, and Credit Report.
The Which? Trusted Trader team contacts a selection of recent customers from a company’s most recent work to check references and satisfaction with the work that has been completed for them.
The visit includes an assessment of various aspects of the business such as administrative processes, documentation and complaints procedures. There’s also an in depth interview carried out by the trading standards profession to understand every aspect of how the applicant’s business operates.
Which? Trusted Traders must meet the Which? Code of Conduct, and ‘What is expected of you?’ document within their business procedures. These documents cover every aspect of business conduct, documentation, and outcomes, intending to create the best possible service for customers.
There is a thorough credit report check completed to assess the financial health of a business by determining the lending reliability and payment history of a company.
Coral is extremely proud to be endorsed by Which? Trusted Trader, because it not only reassures our customers that they’ll receive a premium level of professionalism, it confirms that our company continues to meet an exceptionally high standard of conduct every day.
Being recognised as a Which? Trusted Trader holds significant importance for businesses in the trades industry. To the entire Coral team, this endorsement serves as a mark of credibility and reliability, instilling trust in our potential customers. It demonstrates a commitment to high standards of workmanship, customer service, and professionalism.
The Which? Trusted Trader logo gives consumers confidence that they are dealing with a reputable company that has undergone a rigorous assessment process. This endorsement establishes a positive reputation in the marketplace and helps the team here at Coral to build long-term relationships with customers based on trust and satisfaction.
Coral Windows’ has worked tirelessly for over 30 years to become a well-established company in the windows and doors industry with a strong reputation for quality products and exceptional service. Over the years, we have built a solid reputation based on our commitment to customer satisfaction and attention to detail.
One of the key factors contributing to our positive reputation here at Coral Windows’ is the incredible quality of our products. We offer a wide range of windows and doors that are known for their durability, energy efficiency, and aesthetic appeal. Customers trust Coral Windows’ to provide them with products that are built to last and meet their specific needs and we work to deliver this every time with the aim to be Yorkshire top windows and doors installation company.
In addition to our high-quality products, Coral Windows’ is highly regarded for its outstanding customer service. We take pride in offering personalised assistance to all of our customers throughout the entire process, from initial inquiries to installation and beyond. Our knowledgeable and friendly team ensures that each of our customers receives the right guidance and support, addressing any concerns or queries promptly.
Another aspect that has contributed to Coral Windows’ reputation is our professional and skilled installation team. Coral employs experienced installers who are trained to deliver precise and efficient installations keeping in line with our business’s best practices and Which? Trusted Traders Code Of Conduct. This attention to detail ensures that customers receive a flawless result and reinforces their trust in our company.
Furthermore, Coral Windows values transparency and honesty in our business practices. We provide clear and accurate pricing information, avoiding hidden costs or surprises. We have a strong commitment to open communication and ethical conduct which has earned us the continued trust and respect of our customers.
Overall, Coral Windows’ solid reputation stems from our unwavering dedication to delivering top of the range products, exceptional customer service, skilled installations, and transparent business practices. This reputation has resulted in a loyal customer base that we are extremely grateful for sharing installation experiences.
The responses from thousands of double-glazing customers allow us to compare the largest companies based on their customer service. The Which? results evaluate each double-glazing company based on a variety of criteria, including customer service, product and installation quality, staff knowledge and helpfulness, and installation disarray. Customers of Coral Windows responded to the survey with comments that resulted in the highest aggregate scores of any company in England!
Overall, 88% of the customers surveyed said they were satisfied with the supply and installation of their double glazing. Coral Windows also received the joint highest proportion of customers who said they were very satisfied with their double glazing. 90% said that they would recommend Coral Windows.